A good idea would be o develop a Webex WatsonX plugin that enables us CSMs to do that on the meetings we have with customers and have this logged automatically in Gainsight
Chorus AI does an impressive job of summarizing meetings. Way better than Gong was when we were using it.
Another way we have used chatGPT so far is for summarizing account businesses. I give it a prompt like “tell me about company X. How do they make money, what markets are they in and what are their strategic anchors?”
Then we populate our account records with the output. This info is very handy when you are new to an account.
The next use case I want to try is ingesting previous meetings and analyzing the common topics, challenges and wins across the many meetings we hold with customers. Maybe even some health score analysis. The possibilities are endless!
So timely, thanks for pointing out ways of bringing Generative AI in CS practices. And also ensuring we are aware of the risks and our responsibility of bringing Trusted AI to the world!
A good idea would be o develop a Webex WatsonX plugin that enables us CSMs to do that on the meetings we have with customers and have this logged automatically in Gainsight
Chorus AI does an impressive job of summarizing meetings. Way better than Gong was when we were using it.
Another way we have used chatGPT so far is for summarizing account businesses. I give it a prompt like “tell me about company X. How do they make money, what markets are they in and what are their strategic anchors?”
Then we populate our account records with the output. This info is very handy when you are new to an account.
The next use case I want to try is ingesting previous meetings and analyzing the common topics, challenges and wins across the many meetings we hold with customers. Maybe even some health score analysis. The possibilities are endless!
Thank you Janine for sharing your insights about GenAI within CSMs umbrella. Do you anticipate any Gainsight and WatsonX integration?
I am looking forward to seeing fruitful updates in our CSM Playbook 😬.
So timely, thanks for pointing out ways of bringing Generative AI in CS practices. And also ensuring we are aware of the risks and our responsibility of bringing Trusted AI to the world!