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Armando Chacon's avatar

"churn happens!" Sometimes, when making happy customer(s) we forget the importance of the process. I love that your list speaks to the process that ultimately provides a repeatable path to innovation. Thanks for sharing Janine!

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Matt Rodkey's avatar

Great post. I love the concept of "less is more". We really try to focus on that on the product side as well. Delivering in this fashion allows us to be agile and react to the cutomers as they respond to the features we deliver. #2 really speaks to me as well. The need to balance between the market view and the requests of specific customers. Failure to take both perspectices into account will not lead to sucessful outcomes.

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Rachel Gurgel's avatar

Great post Janine. #7 is by far my favorite. Why? Because when R&D meets end-users that is the place where the magic happens, innovation is born and developers leave the conversation full of meaning and purpose.

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Ayal Steinberg's avatar

Agree Janine. You and your team are really good at providing feedback to the product teams. I found #4 - specific matter is the most important. It is hard for the product teams to react or address generalities. Hearing "X customer, was using Y product, and Z happened"it is much more helpful for the product teams to understand and improve things.

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